Hayfever Heroism with Kleenex | PR done right

Today I just wanted to share a little bit of summer awesome and a little bit of a win, which if you've been following me on Twitter recently you'll know I desperately needed, and though many of you will think this post is a little sad or sponsored (I can assure you it is not) really I just want you to think of this little bit of kindness in the wider context of the world wide web and applaud this specific company for listening to their Target market in a way companies just don't seem to anymore!

From the title you'll have guessed that said company in question are Kleenex and their #HayfeverHeroism campaign they have been branching across social media platforms with, specifically Twitter and targeting (obviously) hayfever sufferers, which if you read my recent post / rant here you'll know I am, with the view to provide the nation with a Hayfever summer survival kit, which after incessant whining, moaning and general complaints about my current state I was lucky enough to receive.

Incase you missed it my tweet went a little something like this and was in no way shape or form directed at Kleenex looking for free tissues if anything this was just a general musing and a 'why god why!' observation of my life, '@GCityGirl: Sick, sick, sick today hayever 1  Hannah 0 #hayfeverproblems #sickday' to which Kleenex responded, they would like to help and send me one of their sensitive care packs designed specifically with hayfever sufferers in mind. After a couple of emails I sent the company my home address and honestly and much to my own shame forgot all about it until of course the blessed day my nose was saved, hallelujah!

The pack itself has a cute little certificate that comes alongside your care pack, a large multipack of handy travel tissues and of course a coffee table box for when I'm hold up in my house hiding from pollinated air! And really instead of doing a review of the tissues and pack - which in all honesty would bore you to tears, I really just wanted to share this campaign with you all and how amazing a thing I think it is for a company in this day and age just to do something for their consumers for the sake of being nice (and of course getting brand recognition such as this) but really how often can you really say you get something for nothing and in such a lovely way? I thought the certificate was a particularly nice touch as the handwritten tweet goes to show it isn't just boxed and sent out to your address with no personal recognition.

And so to end today's post I really just want to say a big thank you and well done to Kleenex for bringing this campaign to tweeters and social media platforms across the UK and for of course keeping in mind we seasonal sufferers who really do go through a helluva lot of tissues in the summer (preach!) I'd love to hear if you have had any experience with companies like this and what your favourite social media campaign by a large corporation has been because I'll bet we're all hard pressed to think of anything this similar! Be sure to leave your comments below, come share your experiences with me on Twitter or of course if you'd like to continue to see me share the love come follow Granite City Girl on Bloglovin.

Until next time folks, blowing with sensitive care!

H.Elizabeth x

Retail Therapy | Examples of Great Customer Service

Have you ever had an experience in a store or with a brand that has been so great you just had to give it a share? Well in the last four weeks I can safely say I have had the good fortune of having at least three experiences like this, I have encountered commited individuals who stand by the company brand, uphold their names and just take general pride in their work and what they do. Individuals who I have personally seen go above and beyond just for me, the customer, and you know I find that so often when we go online and confront the interwebs that we are shown such negative views, opinions and reviews and everyone is so quick to want to complain when they have had a bad experience, but very rarely do we read about these magnificent little moments in life where a complete stranger has made your day in the simplest of ways, and I really just want to contribute to that positivity today and share my recent experiences of fantastic customer service.

 

Lush, Union Street, Aberdeen
As some of you know I recently bought a shampoo bar from the Lush store in Dundee as part of my Dundee shopping splurge. Unlike my local Lush the ladies in that store didn't give me any extra information on the product I was buying which is fine because I thought I had an idea of how to use it anyway... well I was wrong. Within a week my shampoo bar crumbled to ginger nut biscuity consistency and washed away in my shower, to say I was a bit disappointed was an understatement. Undeterred I went to buy another at my own Lush and said I bought one the previous week and it crumbled (along with my hair hopes and dreams) Hearing this the shop assistant was incredibly shocked and extremely apologetic that nobody had shown me how to use this product, as compensation she gave me a freebie of a little round tin to keep my shampoo bar fresh, working and she also gave me a set of instructions on how to use the bar. To say I was chuffed was another understatement and today I wanted to recognise this young ladies generosity and thank her for not brushing me off or treating me like an idiot for my mistake.

 

Pure Spa Head Offices
To say I love Pura Spa does not do justice to how intense my feelings for this brand are, I have never had a bad word to say about them their facilities are always above par, their staff are so friendly and the atmosphere is nothing short of sublime in terms of relaxation. However as some of you know at Christmas I gifted my mum  a voucher which she wasn't too keen to cash in, so seizing the spa opportunity I have patiently waited for a package to come available that would suit my pre holiday needs, and I found one in the form of their Spring Spa Sensations, a foot ritual, booster treatment and use of the sauna for £49, a pretty great deal right? Well upon taking my voucher (which I paid £50 for) in to book this treatment I was turned away and informed that their 'seasonal deals' were vouchers and I could not buy a voucher with another voucher, and my paid for spa voucher was therefore exempt from any and all seasonal deals they may have (which sort of renders the voucher pretty useless for anything I ever book in for) I wasn't chuffed and spoke to their head office, who could not have been more helpful! The lady I dealt with via email said that it was not the case I couldn't also benefit from the Spa Sensations offer and booked me in fuss free online, apologised profusely and has said if there are any issues on the day to display my email chat with her (fingers crossed there won't be!)

 

So I know this post has been a little different to what you may be used to seeing here on Granite City Girl (mainly because I'm usually ranting or moaning about something negative... sorry!) but I hope it has made you feel the warm and fuzzies as much as it has for me. Have you ever found that an experience of great and attentive customer service has brightened not only your day but your entire week? I would love to hear all about your experiences in the comments below or Tweet the companies you just love the service of at me on Twitter! As always if you'd like to keep up with the latest Granite City posts you can follow me on Bloglovin.

 

Until next time folks, continuing to feel the warm and fuzzies.

 

H.Elizabeth x